On 12 August 2020, the new strategic policy document that will accompany the digital transformation of the country was made available by AGID. This document, called the Three-Year Information Plan, has gradually taken on a configuration that is increasingly aimed at the objectives and the measurement of the results to be pursued by the Administrations since the previous issues. In fact, where its previous issues emphasized the introduction of the IT Strategic Model in the PA and the proposition of details on the implementation of the model, today the 2020-2022 Three-Year Plan is focused on the implementation of the planned actions, having - in the last three years - shared with the administrations the same language, the same aims and the same design references

(by Dr. Arturo Veneruso - Innovation Manager and member of the AIDR Observatory for the Digitization of the Environment and Energy) The Three-Year Plan for Public Administration IT aims to promote the digital transformation of the country and, in particular, that of the Italian Public Administration, focusing on

• on the development of a digital society, where services put citizens and businesses at the center, through the digitization of the public administration which is the engine of development for the whole country;
• on the promotion of sustainable, ethical and inclusive development, through innovation and digitization at the service of people, communities and territories, in compliance with environmental sustainability;
• on the contribution to the diffusion of new digital technologies in the Italian productive fabric, encouraging standardization, innovation and experimentation in the field of public services.

This transformation must be in keeping with the EU strategy to improve online access to goods and services for consumers and businesses and to create the conditions for digital networks and services to develop to maximize the growth potential of the economy. European digital.

For this reason, the objectives of the three-year plan are based on the new European programming 2021-2027, on the principles of the eGovernment Action Plan 2016-2020 and on the actions foreseen by the eGovernment Declaration of Tallinn (2017-2021), whose indicators measure the level of digitization across the EU and detect the actual presence and use of digital services by citizens and businesses.

The objectives of the Plan are planned so that the implementation actions are strongly integrated at the different levels of the Public Administration, up to the local authorities - which are characterized by a context of greater proximity - for a wider dissemination of the culture of digital transformation that has immediate advantages for citizens and businesses.

The 2020-2022 Three-Year Plan introduces an important innovation with reference to the recipients of the objectives identified for each of the issues addressed. In fact, the individual administrations will define a roadmap to achieve the objectives listed, often “ambitious” but sustainable objectives as they are built on the experience, comparison and needs of the recipient administrations. These are wide-ranging objectives, however, expressed in very concrete results. The innovative element of this Plan lies precisely in the strong emphasis placed on the measurement of these results, thus introducing food for thought and an operational guide for all administrations: the culture of measurement and consequently of data quality becomes one of the main reasons for this approach. To complete this innovation, specific monitoring activities were introduced.

THE STRATEGIC MODEL OF REFERENCE BASED ON THE THREE-YEAR PLAN OF THE COMPUTER SCIENCE OF THE PA 2020-2022

The digital transformation is addressed on the basis of a strategic model consisting of two transversal levels, such as the interoperability and security of information systems and the vertical levels of services, data, platforms and infrastructures. On the individual lines, the central structures, such as AGID, the Department for Digital Transformation and Consip, define reference frameworks, composed of regulations, guidelines, technical contexts (Designers Italia, Developers Italia, Forum Italia), sharing tools that facilitate Public Administrations in the definition and implementation of its own Roadmap to achieve growth objectives consistent with the European Digital Policy.

The following are the objectives that must be pursued. In particular,

• with regard to the “Services” component, the actions to be taken must allow
• Improving the PA's ability to generate and deliver digital services through
• the dissemination of the software reuse model among administrations in implementation of the AGID Guidelines on the acquisition and reuse of software for the Public Administration
• increasing the level of adoption of the cloud enablement program
• the extension of the offer of the Catalog of cloud services qualified by AGID
• the dissemination of the monitoring, by the Administrations, of the use of digital services
• Improving the user experience and accessibility of services through
• the increase and diffusion of the standard models for the development of sites available in Designers Italia
• the dissemination of usability tests required by the AGID Guidelines for the design of services in administrations to facilitate feedback and evaluations by users
• the increase in the level of accessibility of the digital services of the PA according to the Guidelines on the accessibility of IT tools
• with regard to the “Data” component, the actions to be taken must favor
• sharing and re-use of data between PAs and re-use by citizens and businesses through
• Increase in the number of databases of national interest that expose APIs consistent with the interoperability model and with the national and European data reference models
• Increase in the number of open dynamic datasets in line with the provisions of Directive (EU) 2019/1024, relating to the opening of data and the reuse of public sector information
• Increase in the number of datasets made available through the spatial data services referred to in Directive 2007/2 / EC (INSPIRE)
• increasing the quality of data and metadata through
• Increase in the number of datasets with quality metadata compliant with European reference standards and national catalogs (dati.gov.it, geodati.gov.it)
• Increased number of open datasets conforming to a subset of quality characteristics derived from the ISO / IEC 25012 standard
• Raising awareness on policies for enhancing public information assets and on a modern data economy, through
• Increase of coordinated actions between public administrations consistent with the National Data Strategy
• Increase in the number of datasets adopting a single nationally identified open license
• with regard to the "Platforms" component, the actions to be taken must favor
• the evolution of existing platforms, such as PagoPA, SPID, NoiPa, ANPR, etc. to improve the services offered to citizens and businesses by simplifying the administrative action, through
• the increase in the level of supply and digitization of the Electronic Health Record with health documents by local health structures (ASL / AO / IRCCS)
• the increase in the number of services booked online compared to the physical channel through integrated regional online CUPs
• the increase in the number of Administrations served in NoiPA and extension of the number of services offered by the platform (tax, social security, etc.) used
• increasing the degree of adoption and use of existing enabling platforms by public administrations, through
• the increase in the adoption and use of digital identity (SPID and CIE) by public administrations
• the increase in the number of municipalities that took over the ANPR
• the increase in the level of use of pagoPA
• the increase in the number of Administrations whose expenditure can be consulted online through SIOPE +
• the increase and rationalization of the number of platforms for administrations in order to simplify services to citizens
• Increase the degree of adoption of the IO Platform (the public services App)
• Creation of the National Index Platform of digital domiciles of individuals and other private law entities not required to be registered in professional registers or in the Business Register (INAD)
• Publication of the National Museum System Platform and accreditation of museums to the National Museum System (SMN)
• with regard to the “Infrastructure” component, the actions to be taken must favor
• the improvement of the quality and safety of digital services provided by local administrations, through the reduction of data centers in Group B on the territory
• the improvement of the quality and security of digital services provided by central administrations, favoring their aggregation and migration to secure and reliable infrastructures, through the reduction of data centers to group B of central administrations.
• The improvement of the use of digital services for citizens and businesses through the enhancement of connectivity for the PA, through
• the availability of broadband and ultra-broadband Internet connectivity services for local PAs
• Ultra-broadband connectivity services update in SPC Connectivity contract

The need for the PA to counter these threats becomes fundamental, as it guarantees not only the security, or the availability, integrity and confidentiality of the information belonging to the Public Administration information system, but is the prerequisite for data protection. which has as a direct consequence the increase in trust in the digital services provided by the PA.

With regard to the "IT Security" component, the actions to be taken must favor

• Raising awareness of cyber risk (Cyber ​​Security Awareness) in PA, through
• the increase in the level of Cyber ​​Security Awareness measured through self-assessment questionnaires to the Managers of Digital Transformation
• the increase in the level of IT security of the institutional portals of the Public Administration
• Increase in the number of institutional portals that use the HTTPS only protocol, measured using a specific analysis tool
• Maximize the number of non-vulnerable Content Management Systems (CMS) used in the institutional portals of the PA, measured through specific analysis tools

Below are the main specific actions that the central coordination structures (Agid, Department for Digital Transformation and Consip) and the Public Administration will have to undertake in relation to the Strategic Model for the evolution of the Public Administration Information System.

In addition to the aspects listed above, in the Three-Year Plan, attention is paid to the prospects of evolution and economic development of the territories through the creation of smart communities, in line with the example of the Smarter Italy program, launched by the Ministry of Economic Development, in collaboration with AGID, MID and MUR. This program intends to experiment with new technological solutions, alongside open innovation mechanisms and innovative procurement (smart procurement) for the territories. In particular, Smarter Italy will operate on three lines: intelligent mobility (Smart mobility), cultural heritage (Cultural heritage) and the wellbeing and health of citizens (Wellbeing), to progressively extend the digitization processes to the environment and infrastructures. and training.

A second aspect concerns the commitment that PAs will have to spend in developing widespread know-how on the technologies underlying artificial intelligence, IT security, 5G and robotics: the construction of a network of innovation poles by finding the collaboration of all the actors at the inter-ministerial level, with universities and research centers, with similar networks at the European level.

A particularly challenging aspect of the plan is also the peremptory nature of working towards a widespread diffusion of the issues of digital transformation and a very high level of communication towards the contexts that will be involved in the digital transformation process. In this sense, the governance of the digital transformation will take place through:

• the active involvement of administrations and territories
• the consolidation of the role of the Head of the Digital Transition
• the government of public demand as a lever for the innovation of the country

CONSIDERATIONS

The Three-Year Plan issued by AGID certainly represents a complex and wide-ranging programmatic document that therefore requires an accurate risk analysis to identify those factors that can disregard the expectations of digital growth of our country proposed in it. Particular attention must certainly be paid to any lack of roadmaps, in terms of complete and profound adherence to the defined transversal and vertical levels, on the basis of which the Administrations define their Three-year Plans.

AGID. The three-year IT plan in the PA 2020-2022