ABI - in collaboration with ABI Lab, State Police, CERTFin and Feduf - promotes the responsible use of technology and payment instruments with a guide that illustrates the basic rules for concluding e-commerce transactions without risk, using cards carefully and securely access the digital channels of banks from a PC or mobile phone
Awareness and attention: these are the fundamental characteristics required of consumers when they use the new digital channels to manage payment transactions. Banks provide ad hoc information tools for their customers, supporting and integrating the general information campaigns aimed at citizens. The driving force behind the action was the Italian Banking Association, which promoted an awareness campaign on the responsible use of technology and payment tools, created by Bancaria Editrice with the contribution of ABI Lab - the Research and Innovation Center for the Bank promoted by the Banking Association - and by prestigious and qualified interlocutors such as the State Police, CERTFin and the Foundation for Financial Education and Savings (Feduf).
The messages of the communication campaign are conveyed through the paper guide "Home banking, cards, e-commerce ... Simple rules for secure payments", summary compendium of practical advice and good practice to use without risk the e-commerce services and cards payment, secure access to home banking and mobile banking but also knowingly use computers and social networks. A digital version will also be provided in the form of an infographic for Social channels and websites: published on the Abi Servizi website.
The initiative, launched at the end of November for the 2017 edition of the Payments Saloon, is aimed at banks, which can make information material available to their customers.
The paper guide is organized into six sections: each one offers three key messages to act in security, accompanied by two informational pills that translate and explain the meaning of technical terms of use more and more widespread as phishing, 3DSecure, CVV or malware. Following three further final messages on the management of commercial transactions, with particular reference to the risks represented by the sharing via mobile or electronic image of payment instruments (for example photos of checks, circulars or bank) or to the communication of sensitive data to merchants commercial. To close, a useful glossary of words and key concepts.
Among the messages conveyed, in addition to simple suggestions - such as the recommendation to home banking users to periodically change the access codes to their reserved area, not to use shared computers to conclude online transactions or, again, the foresight never to keep the Pin together with your payment cards - also technical advice such as the indication to click, once connected to your bank's website, on the padlock icon in the navigation bar to confirm the website's reliability. Among other things, users of banking services via smartphones are invited to use only official applications, always keep the antivirus and operating system updated and activate the encryption of the phone and the memory card.