Position of Eni gas and light on the sanction of the Italian Competition Authority

With regard to the sanction announced this morning by the Competition and Market Authority, Eni gas and light disagrees with the conclusions of the AGCM, and is carefully evaluating an appeal against the decision, as it believes it has always treated the requests with attention and fairness prescription of its customers.

Eni gas and electricity, in fact, recognizes the prescription on its own initiative, that is, even before customers request it, in all cases where the delay in billing derives from its own responsibility. 

In all other cases, i.e. in cases where the billing delay derives from the responsibility of the distribution company for not having read the meter, or of the customer for not allowing the staff to read the meter, Eni gas e luce carries out accurate checks in line with the provisions of ARERA which attributes official value to what is declared by the distribution company. The AGCM, going in contrast with the regulation of ARERA, thus effectively endorses potential incorrect and spurious behavior by customers to the detriment of the entire system.

Position of Eni gas and light on the sanction of the Italian Competition Authority

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