The Institute revolutionizes the user experience by introducing artificial intelligence in the online search of its site
As part of the National Recovery and Resilience Plan, INPS is launching an experiment based on generative Artificial Intelligence.
On the INPS site, the user can "converse" with an intelligent virtual assistant after making a request on the search engine.
The Assistant will provide punctual answers, help to orientate between the performances and services offered by the institute.
The Artificial Intelligence will in fact use the first results of the search engine to narrow the information frame, so that the Assistant can offer detailed answers to subsequent questions drawn from official and certified sources. If necessary, a disambiguation step is foreseen, in which the Assistant asks the user to indicate the category to which they belong among predefined options.
In this way, the user will get substantial help in his research with an agile response model.
Furthermore, on an experimental basis, on the page dedicated to the "Women's option" on the site, the virtual assistant, keeping the dialogue in memory, is able to "converse" also providing in-depth information on the service taken from circulars, messages and internal deeds in matter, as well as from the product/service datasheets on the site.
Subsequently, the experimentation will be extended to all other services, guaranteeing transparency, immediacy of information, shared construction and dissemination of knowledge.
With the introduction of the generative artificial intelligence model in the portal's search engine, INPS continues to invest in technological innovation to provide quality services and sets itself as a point of reference for simple and rapid access to information.
“The INPS Artificial Intelligence system, in line with privacy legislation, currently uses limited but controlled sources to provide the most reliable answers and learns through experience. For this reason, users can collaborate in training by reformulating the request if the answer is not exhaustive, to the benefit of the whole community” declares the general manager Vincenzo Caridi.
For more details on the artificial intelligence system you can consult the message no. 2659 of 14 July 2023.